WhatsApp & Chatbots
We turn WhatsApp into a notification and sales channel, and your website into an assistant that doesn't leave visitors waiting. We build automated notification and sales flows on the WhatsApp Business API, and add chatbots and AI assistants to your site that answer from your own content rather than general internet knowledge. WhatsApp Business API use is subject to Meta's own policies and approval process — we plan for that at project start.
What's included
WhatsApp Notification Flows
Automatic WhatsApp alerts to customers or listing owners on triggers like order status, stock updates, or featured content.
Sales & Response Flows
Automated answers to common questions, product/service info sharing, and routing requests to the right team.
Website Chatbot
An assistant embedded in your site that answers visitor questions from your own content (RAG).
AI-Powered Responses
Natural-language answers powered by Claude or OpenAI; the assistant is scoped to stay within its defined topic.
Human Handoff
When the assistant isn't confident or can't answer, the conversation is automatically handed to a team member.
Twilio / Meta Cloud API
Fast setup via the Twilio WhatsApp Business API, with the architecture also supporting a move to Meta's own WhatsApp Cloud API.
How we work
Scope & Approval Path
We define which messages get sent and what data is used, and plan the WhatsApp Business API application and Meta approval process.
Content & Flow Design
Content source for the chatbot (docs, FAQ, product data) is prepared; message templates are designed for WhatsApp flows.
Integration
Notification/sales flow via Twilio or Meta Cloud API, plus a RAG-based chatbot integration on your site.
Response Quality Testing
Assistant responses are tested against representative questions; the human-handoff threshold and guardrails are tuned here.
Launch & Monitoring
Go-live, response log monitoring, and content updates based on questions observed in the first weeks.
Common questions
Yes, WhatsApp Business API use is subject to Meta's own policies and approval process; account verification and template approvals are handled on the client's behalf, and timing can vary on Meta's side.
The assistant draws answers from your content rather than general model knowledge (RAG), which significantly lowers that risk — and it hands the conversation to a human instead of answering when it isn't confident.
Under enterprise API plans, data sent is not used for model training by default; since this varies by provider, we verify the current terms with you on every project rather than assuming.
Yes — we can wire notification and sales flows to your CRM, order system, or another data source on a trigger basis.
Why Piton Studios?
- Deep expertise in each discipline, not a generalist agency spreading thin.
- Transparent process — you know what's happening and why at every stage.
- Handover-ready delivery: documentation, training, and no black boxes.
The Process
- 01Scope & Approval Path
- 02Content & Flow Design
- 03Integration
- 04Response Quality Testing
- 05Launch & Monitoring
Related solutions
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